{"id":324,"date":"2021-11-16T17:12:59","date_gmt":"2021-11-16T17:12:59","guid":{"rendered":"https:\/\/fasttest.com.co\/?page_id=324"},"modified":"2022-05-13T17:16:52","modified_gmt":"2022-05-13T17:16:52","slug":"fast-test-ensayos-para-la-industria","status":"publish","type":"page","link":"https:\/\/fasttest.com.co\/?page_id=324","title":{"rendered":"pqrs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"324\" class=\"elementor elementor-324\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ed310f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ed310f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a512f3\" data-id=\"5a512f3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-059b3c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"059b3c8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4125743\" data-id=\"4125743\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ca5491 elementor-widget elementor-widget-text-editor\" data-id=\"1ca5491\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tPQRS (Peticiones, Quejas, reclamos y Sugerencias)\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0605f56 elementor-widget elementor-widget-text-editor\" data-id=\"0605f56\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tPara Fast Test es importante conocer tu opini\u00f3n, resolver tus dudas y atender tus quejas y sugerencias. Por tanto, y bajo el principio de transparencia, buscamos trabajar en la mejora continua de los servicios que ofrecemos realizando un seguimiento continuo a sus PQRS.\n<p>\nA continuaci\u00f3n describimos en detalle cada opci\u00f3n para facilitar su registro:\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d429e4d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d429e4d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-aed037d\" data-id=\"aed037d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-404445d elementor-widget elementor-widget-image\" data-id=\"404445d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"471\" src=\"https:\/\/fasttest.com.co\/wp-content\/uploads\/2021\/11\/Pregunta-1-e1637091074240.png\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a7f6a3b\" data-id=\"a7f6a3b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac1bc99 elementor-widget elementor-widget-text-editor\" data-id=\"ac1bc99\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><strong class=\"ms-rteFontSize-2\">Peticio\u0301n:<\/strong><span class=\"ms-rteFontSize-2\">&nbsp;Son solicitudes o requerimientos que hace una persona a Fast Test, con el propo\u0301sito de requerir su intervencio\u0301n y respuesta. Los tiempos de respuesta var\u00edan de acuerdo a la clasificaci\u00f3n de la siguiente manera:<\/span><br class=\"ms-rteFontSize-2\"><br class=\"ms-rteFontSize-2\"><span class=\"ms-rteFontSize-2\">Intere\u0301s general o particular &#8211; quince (15) di\u0301as.&nbsp;<\/span><br class=\"ms-rteFontSize-2\"><span class=\"ms-rteFontSize-2\">Consulta &#8211; treinta (30) di\u0301as.&nbsp;<\/span><br class=\"ms-rteFontSize-2\"><span class=\"ms-rteFontSize-2\">Informacio\u0301n y documentacio\u0301n &#8211; diez (10) di\u0301as.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f0c900c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f0c900c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-30d05df\" data-id=\"30d05df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8eae049 elementor-widget elementor-widget-image\" data-id=\"8eae049\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"289\" height=\"648\" src=\"https:\/\/fasttest.com.co\/wp-content\/uploads\/2021\/11\/adminracion.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/fasttest.com.co\/wp-content\/uploads\/2021\/11\/adminracion.png 289w, https:\/\/fasttest.com.co\/wp-content\/uploads\/2021\/11\/adminracion-134x300.png 134w\" sizes=\"auto, (max-width: 289px) 100vw, 289px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-18b4f54\" data-id=\"18b4f54\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9478d80 elementor-widget elementor-widget-text-editor\" data-id=\"9478d80\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><strong class=\"ms-rteFontSize-2\">Queja<\/strong><span class=\"ms-rteFontSize-2\">: Es la manifestacio\u0301n de desacuerdo, insatisfaccio\u0301n o descontento que un cliente puede presentar al recibir una atenci\u00f3n inadecuada por parte del personal de Fast Test .<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e3ef8d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e3ef8d1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-52312cf\" data-id=\"52312cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30d6eb0 elementor-widget elementor-widget-image\" data-id=\"30d6eb0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"249\" height=\"505\" src=\"https:\/\/fasttest.com.co\/wp-content\/uploads\/2021\/11\/dardo-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/fasttest.com.co\/wp-content\/uploads\/2021\/11\/dardo-1.png 249w, https:\/\/fasttest.com.co\/wp-content\/uploads\/2021\/11\/dardo-1-148x300.png 148w\" sizes=\"auto, (max-width: 249px) 100vw, 249px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ca85815\" data-id=\"ca85815\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-933250d elementor-widget elementor-widget-text-editor\" data-id=\"933250d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><strong class=\"ms-rteFontSize-2\">Reclamo:<\/strong><span class=\"ms-rteFontSize-2\">\u00a0Es la exigencia que realiza un usuario porque\u00a0no se prest\u00f3 alg\u00fan servicio o se hizo de manera irregular.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-655a602 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"655a602\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-72221f1\" data-id=\"72221f1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd9d8fb elementor-widget elementor-widget-image\" data-id=\"cd9d8fb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"637\" src=\"https:\/\/fasttest.com.co\/wp-content\/uploads\/2021\/11\/Bombillo.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/fasttest.com.co\/wp-content\/uploads\/2021\/11\/Bombillo.png 288w, https:\/\/fasttest.com.co\/wp-content\/uploads\/2021\/11\/Bombillo-136x300.png 136w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a472043\" data-id=\"a472043\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b7098a elementor-widget elementor-widget-text-editor\" data-id=\"3b7098a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><strong class=\"ms-rteFontSize-2\">Sugerencia:\u00a0<\/strong><span class=\"ms-rteFontSize-2\">Es un planteamiento que se presenta con el objetivo de proponer un cambio o mejora de alg\u00fan servicio, producto o proceso de Fast Test.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bd230bd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd230bd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6c2cbfb\" data-id=\"6c2cbfb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e3f75f elementor-widget elementor-widget-image\" data-id=\"2e3f75f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"209\" height=\"452\" src=\"https:\/\/fasttest.com.co\/wp-content\/uploads\/2021\/11\/Feli-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/fasttest.com.co\/wp-content\/uploads\/2021\/11\/Feli-1.png 209w, https:\/\/fasttest.com.co\/wp-content\/uploads\/2021\/11\/Feli-1-139x300.png 139w\" sizes=\"auto, (max-width: 209px) 100vw, 209px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-96de1fa\" data-id=\"96de1fa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9cc68a elementor-widget elementor-widget-text-editor\" data-id=\"e9cc68a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><strong class=\"ms-rteFontSize-2\">Felicitaci\u00f3n:<\/strong><span class=\"ms-rteFontSize-2\"> Expresi\u00f3n de satisfacci\u00f3n por parte de los clientes frente a Fast Test, sus servicios o servidores.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-47e9b64 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47e9b64\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3a5ebb9\" data-id=\"3a5ebb9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ad49167 elementor-widget elementor-widget-text-editor\" data-id=\"ad49167\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong class=\"ms-rteFontSize-2\">Tratamiento de datos<\/strong><\/p><p style=\"text-align: center;\"><span class=\"ms-rteFontSize-2\">El Tratamiento es una actividad regulada que sujetamos a lo establecido en la Ley 1581 del 17 de octubre de 2012, decretos reglamentarios y dem\u00e1s disposiciones que la desarrollen.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PQRS (Peticiones, Quejas, reclamos y Sugerencias)Para Fast Test es importante conocer tu opini\u00f3n, resolver tus dudas y atender tus quejas y sugerencias. Por tanto, y bajo el principio de transparencia, buscamos trabajar en la mejora continua de los servicios que ofrecemos realizando un seguimiento continuo a sus PQRS. A continuaci\u00f3n describimos en detalle cada opci\u00f3n &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/fasttest.com.co\/?page_id=324\"> <span class=\"screen-reader-text\">pqrs<\/span> Leer m\u00e1s &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-324","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>pqrs - Fast Test - Ensayos para la Industria<\/title>\n<meta name=\"description\" content=\"- Fast Test - Ensayos para la Industria - Es importante conocer tu opini\u00f3n, resolver tus dudas y atender tus quejas y sugerencias.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fasttest.com.co\/?page_id=324\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"pqrs - 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